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 Overview |
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Sansam’s service offerings ensure a smooth
and successful execution of the project lifecycle
and of ongoing maintenance and enhancements.
Teams comprise account and project management, knowledge
engineering, development and integration, data reporting,
and quality assurance experts. These professionals
bring their expertise with customer service solutions
to bear on client requirements however needed.
Business Value Analysis - The BVA is a collaborative
process that allows enterprises to answer critical
questions prior to moving ahead with a service resolution
management initiative. Our seasoned experts work
with your company to assess your service and support
needs, identify measurable success factors and project
the return on your investment SRM and knowledge
management.
Implementation - The SANSAM implementation approach
brings a proven methodology together with a team
of highly experienced technical, functional, and
project-oriented personnel for fast and efficient
implementations. Our services are available as packages
that cover the entire implementation process. We
take a team approach to understanding the client's
business objectives, and our intimate knowledge
of SANSAM products and the customer service business
guarantees success.
Training –SANSAM offers a full curriculum
of courses designed to instruct administrators,
support engineers, developers, and content specialists
on how to implement, customize and optimize the
product to meet business goals.
Customer Support – SANSAM Customer Support
is a team of experienced support representatives
and engineers who are singularly focused on providing
superior customer support. For operational or technical
questions with KNOVA products, Customer Support
is the team that provides the answers. Round-the-clock
online customer support is also provided through
our content-rich support Web site.
Our goal is to support your organization through
every step of the implementation process and with
ongoing maintenance of our solutions. Click the
links above to read more about each service.
One of Sansam Systems Inc., Pillar is its Professional
Consulting Service Practice. Sansam System's business
consultants are highly respected and experience
practitioners in the area of Financial and IT Portfolio
Management communities. At SSI, you join a company
that offers significant opportunities and rewards,
as well as the chance to work with highly skilled
professionals in a leading-edge field.
In today's chaotic market environment, the question
for business leaders is not only ''Which direction
do we go?'' but often, ''How do we get there?''
The path to long-term growth lies in the ability
to execute against your corporate goals.
SSI helps its clients achieve strategic goals by
providing qualified reliable technology experts.
We activate the full potential of your business
resources to maximize your competitive advantage
and significantly improve your bottom line.
Our mission is to help our clients manage change
and transform their businesses through high-quality,
cost-effective business information solutions. Our
ability to evolve and be flexible to a dynamic business
world is precisely why we've been successful for
so long. We offer comprehensive, web-enabled, end-to-end
services from within our many areas of expertise.
sansam systems can deploy resources at a client's
site, off-site at one of our Solutions Centers,
and offshore at our Offshore Development Centers
in India. We can also deploy any combination of
these resources to fit your particular needs.
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services and solutions offerings include : |
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E-Business
Solutions |
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Enterprise
Application Integration Solutions |
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E-Governance
Solutions |
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On-site Consulting
Services |
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Web Services
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Packaged Software
Implementation |
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Application
Management Services |
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